VerbatimIQ Analyze
Turn raw feedback into actionable insights.
VerbatimIQ Analyze is the analysis engine for unstructured customer voice. Ingest verbatims from any source, let the platform cleanse and de-identify them, and get consistent taxonomies, sentiment, and theme detection out the other side — all inside a multi-tenant workspace built for regulated industries.
What makes it different.
Multi-tenant isolation by design
AI classification with human-in-the-loop review
Board-ready dashboards and exports
A look inside.
Real screens from VerbatimIQ Analyze.
Executive dashboard
One workspace view of studies, records, topics, and waves — with operational memory and plan headroom in the same glance.
Ingestion & sentiment at a glance
Track ingestion volume, sentiment trend per wave, and recent workspace activity across every study.
AI Study Analyst
Ask questions in plain language — powered by RAG and the Verbatim Knowledge Graph — and get evidence-backed answers with inline charts.
Suggested actions with evidence
AI-recommended next steps ranked by priority, each tied to the verbatims and metrics that triggered them.
Top topics & treemap
See what customers talk about most, drill from bar chart to treemap, and jump straight to supporting evidence.
Sentiment & topic trends across waves
Watch sentiment shift wave over wave and spot newly emerging topics before they become issues.
Study control room
Filter by wave, sentiment, and topic; pin insights, compare cohorts, and monitor topic health in one place.
Inside VerbatimIQ Analyze.
Cleanse
PII redaction, spell/normalize, language detection, and dedupe on ingest.
Classify
Configurable taxonomies, zero-shot AI tagging, and reviewer workflows to keep models honest.
Report
Sentiment, drivers, and trend views ready to drop into QBRs and exec updates.
Integrate
APIs and connectors for survey tools, CRMs, and ticketing systems.
Built for.
- CX & Insights teams
- Product analytics
- Support operations